New Opportunity – Personal Lines Broker/Customer Service Representative (CSR)
Location: Vaughan, Ontario (Hybrid: 3 days in-office, 2 days from home)
Hours: Monday to Friday, 9:00 AM – 5:00 PM
Salary: Commensurate with experience
Benefits: Available at a shared cost with the employee
Position Summary
Our client, based in Vaughan just north of Toronto, is seeking a full-time Personal Lines Broker to join their team. This hybrid role offers a balance of in-office collaboration and remote flexibility. The successful candidate will be a proactive, service-driven professional with a valid RIBO license and at least 3 years of experience in personal lines insurance.
Key Responsibilities
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Provide outstanding customer service to existing policyholders
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Respond to inquiries promptly and professionally
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Review renewals, process endorsements, and handle new submissions
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Guide clients on insurance products and coverage
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Manage client information in the broker management system accurately
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Support and document claims through resolution
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Stay current on industry guidelines and underwriting rules
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Communicate effectively with underwriters and clients
Requirements
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3+ years of experience in personal lines insurance
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Valid RIBO license in good standing
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Proficient in Applied Rating Services and TAM (The Agency Manager)
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Strong skills in Microsoft Office
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Excellent communication skills, both written and verbal
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Strong organizational skills and attention to detail
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Capable of working independently and collaboratively
If you're a motivated insurance professional ready to take the next step, we want to hear from you. Please submit your resume in confidence. Only candidates selected for an interview will be contacted.